Strengthening Relationships at HSBC

How do quantitative, analytical bankers become more effective at building strong relationships? An immersion in emotional intelligence proves to unlock new awareness.
Background: Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC’s international network comprises around 7,500 offices in 87 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. As in other successful financial institutions, most managers are hired and promoted for their financial intelligence and IQ skills.

While HSBC’s managers have been highly successful, the bank saw an opportunity to position themselves for the future by developing the “EQ side” as well. In 2008, under the leadership of the South-East Asia SVP for Learning and Development, a project was initiated to pilot and then disseminate an emotional intelligence program with the goal of increasing managers’ capacity for people leadership.